vm789 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how vm789 collects, uses, and protects your data.
Introduction and Scope
vm789 ("we", "us", or "the platform") operates a safe and reliable online gaming environment for users in Bangladesh. This privacy policy explains in detail how your personal information is collected, stored, used, and protected when you use the vm789.lat website.
By using this website or registering an account, you are considered to have consented to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our services.
This policy applies to all registered members of vm789, guest users, and anyone who interacts with our platform. We comply with applicable data protection laws and regulations and treat user privacy as our highest priority.
What Information We Collect
vm789 may collect user information in various ways. The types of information collected are described below:
Personally Identifiable Information
Information collected from you during account registration:
- Full name and date of birth
- Email address
- Mobile number (linked to bKash, Nagad, or Rocket)
- Residential address
- National ID or passport number (for identity verification)
Financial Information
Information required to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal records
- Bank account details (where applicable)
Technical and Usage Information
Information related to your device and browsing activity:
- IP address and device ID
- Browser type and operating system
- Login time and session data
- Cookie and tracking pixel data
- Time spent on the site and pages visited
Gaming Activity Information
Information collected to improve your gaming experience:
- Game history and results
- Bet amounts and frequency
- Bonus usage records
- Casino and sports betting preferences
- VIP level and points information
Purpose of Information Use
vm789 uses collected information only for the legitimate purposes listed below. We never share your personal information with third parties without reason.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, password recovery, and account verification | Contractual necessity |
| Payment Processing | Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay | Contractual necessity |
| Identity Verification (KYC) | Checking identity documents to prevent money laundering and verify age | Legal obligation |
| Customer Support | Providing assistance via 24/7 live chat and resolving complaints | Legitimate interest |
| Security and Fraud Prevention | Detecting suspicious activity and ensuring account security | Legitimate interest |
| Service Improvement | Analyzing user experience to improve the platform | Legitimate interest |
| Responsible Gaming | Identifying excessive gaming and setting limits where needed | Legal obligation |
| Marketing Communications | Sending information about promotions and bonuses (based on consent) | Consent |
Cookie Policy
The vm789 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that make your next visit easier.
Essential Cookies
Required for the basic functioning of the site. These cookies are used to maintain login sessions and perform security checks. These cookies cannot be disabled.
Functional Cookies
Used to remember your preferences (language, game filters, display settings). Without these cookies, you will need to configure your settings each time you visit the site.
Analytics Cookies
Used to understand how users interact with the site. This information helps improve the platform. You can disable these cookies from your browser settings.
You have the option to turn off cookies other than essential cookies from your browser settings. However, disabling some cookies may limit certain features of the site.
Information Sharing and Disclosure
vm789 never sells your personal information to third parties. However, information may be shared in the limited circumstances listed below:
Service Provider Partners
Only the necessary information is shared with payment processors, technical support providers, and game suppliers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These partners are contractually bound to comply with vm789's privacy standards.
Legal Requirements
vm789 may be legally required to disclose information in response to court orders, regulatory requests, or legal obligations. In such cases, we will make every effort to notify you in advance, unless prohibited by law.
Anti-Money Laundering (AML)
It is our legal responsibility to provide relevant authorities with necessary information to prevent money laundering and terrorist financing. If a suspicious transaction is identified, the relevant regulatory body may be notified.
Business Transfers
In the event of a merger, acquisition, or sale of vm789's business operations, user information may be transferred as an asset. In such cases, the new owner will be bound to comply with the same privacy policy.
Data Security Measures
vm789 uses industry-standard security technologies to protect user information. Our security framework operates on the following levels:
Encryption
All data transmissions are secured with SSL/TLS encryption. Financial information is stored with AES-256 encryption. HTTPS connections are used throughout our site.
Access Control
Access to users' personal information is restricted to authorized personnel only. Every access is logged and reviewed on a regular basis.
Firewall and Monitoring
Advanced firewall systems and DDoS protection are used. The system is monitored 24/7 and suspicious activity is detected immediately.
Regular Audits
Regular penetration testing and security audits are conducted to identify security vulnerabilities. Identified issues are resolved promptly.
User Rights
As a vm789 user, you have the following rights over your own personal information:
Right to Access
You may request at any time to know what information we hold about you. We are obligated to provide that information within a specified period.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. You can also update some information yourself from your account settings.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we are obligated to retain information necessary to fulfill legal responsibilities for a specified period.
Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. After receiving your objection, we will stop marketing communications.
Right to Data Portability
You may request that your personal information be exported in a readable format, so that it can be used on another platform if needed.
Right to Withdraw Consent
For any processing of information that is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of the rights listed above, email us at [email protected] or contact us via 24/7 live chat.
Data Retention Period
vm789 retains your personal information only for as long as it is needed. The following factors are considered when determining the retention period:
| Type of Information | Retention Period |
|---|---|
| Active account information | For the entire duration the account remains active |
| Transaction records and financial information | Minimum 5 years after account closure (legal requirement) |
| Identity verification documents (KYC) | Minimum 5 years after account closure |
| Gaming history and log data | While the account is active and 1 year after closure |
| Customer Support Contact | 3 years from the date of last contact |
| Marketing Consent Data | Until consent is withdrawn |
| Cookie and Browsing Data | Maximum 1 year from end of session |
After the specified period has passed, data is securely deleted or anonymized.
Protection of Minors' Data
vm789 provides services only to individuals aged 21 or older. We do not knowingly collect or process personal information of any minor.
Age Verification Process
Date of birth is verified at the time of registration. If there is any doubt, additional identity documents may be requested. If a user is found to have registered using false information, their account will be immediately closed and the relevant information may be forwarded to the regulatory authority.
If you believe a minor has opened an account on our platform, please notify us immediately at [email protected].
Policy Changes
vm789 reserves the right to change, amend, or update this privacy policy at any time. In the event of changes:
Notice
For important changes, users will be notified by email or via a notice on the site. The date of the change will be noted at the top of this page.
Effective Date
The revised policy will take effect from the date of publication. Continued use of the site after changes have been made will be considered acceptance of the new policy.
Previous Versions
If you wish to know about previous versions of the privacy policy, please contact us at [email protected]. We can provide previous versions where applicable.
Privacy Contact
For any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us through the following:
Privacy Department — vm789
When submitting a privacy-related request, please include your registered email or mobile number so we can verify your identity promptly.
Responsible Gaming
For any gaming-related concerns, please visit our responsible gaming page. We give equal importance to both your well-being and your privacy.