vm789 Terms and Conditions

By registering an account on the vm789 platform, logging in, or using our services in any way, you acknowledge that you have fully read, understood, and agreed to these terms and conditions. These terms form a legally binding agreement.

vm789 is an online gaming and betting platform that provides casino games, slots, live casino, and sports betting services for Bangladesh-based users. By using our platform, you are bound to comply with the following terms.

These terms must be read together with vm789's Privacy Policy and Responsible Gaming Policy. Those documents are also an inseparable part of this agreement.

The following eligibility requirements must be met to open an account and use services on vm789:

• You must be 21 (twenty-one) years of age or older. Opening an account by minors is strictly prohibited.
• You must be a fully competent individual and have the legal right to enter into this agreement.
• Each person may open only one account. Opening multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and up to date.
• If you have previously been banned by vm789, opening a new account is prohibited.

You are fully responsible for all activity on your vm789 account. The following rules must be followed:

1. Your login credentials (username and password) must be kept completely confidential.
2. You may not allow anyone else to use your account.
3. If you suspect unauthorized access to your account, you must notify our support team immediately.
4. The payment method registered to your account must be in your name only. Using another person's bKash, Nagad, Rocket, or Upay number is prohibited.
5. To make any changes to account information, identity must be verified through support.

vm789 reserves the right to temporarily suspend an account at any time if suspicious activity is detected or for security reasons.

Deposits and withdrawals on vm789 can be made using popular mobile banking methods in Bangladesh.

4.1 Deposit

• Accepted methods: bKash, Nagad, Rocket, Upay.
• Minimum deposit amount: ৳500 (five hundred taka) for each method.
• Deposited funds are generally credited to the account instantly.
• Deposits must be made only from a payment account registered in your name.

4.2 Withdrawal

• Minimum withdrawal amount: ৳500 (five hundred taka).
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawal processing may be delayed if identity verification has not been completed.
• vm789 reserves the right to hold withdrawals and investigate in cases of suspicious transactions.

vm789 offers various types of bonuses and promotional offers. Each offer has its own terms. General bonus terms are listed below:

5.1 Welcome Bonus

• New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000.
• The wagering requirement for this bonus is 15 times (15x).
• This means the bonus amount must be wagered 15 times before a withdrawal can be made.
• The welcome bonus can be received only once per account.

5.2 General Bonus Rules

• Bonus funds cannot be withdrawn directly — the wagering requirement must be met.
• vm789 reserves the right to modify, suspend, or cancel any bonus offer.
• If bonus abuse (account hacking, fraudulent activity) is detected, the bonus and any associated winnings will be cancelled.
• Free bet or free spin bonuses will have their own separate terms which will be stated on the promotions page.

All games on vm789 are operated fairly and transparently. The following policies apply to all players:

• The outcome of all games offered on vm789 is determined through Random Number Generator (RNG) technology, which is verified by a third party.
• A game result may be voided due to a technical error, in which case the wagered amount will be refunded.
• If the internet connection is lost during a game, the data stored on the server will be considered final.
• Players may not play on the same account from multiple devices at the same time.
• vm789's game history and transaction records will be considered as final evidence in any dispute.

6.1 VIP Program

Regular players can participate in vm789's VIP program. The VIP tiers are:

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.6%.
• Gold: Weekly cashback up to 0.9%.
• Platinum: Weekly cashback up to 1.2%.

Higher VIP tiers can be reached through regular active participation. vm789's decision is final in determining VIP tier status.

The following activities are strictly prohibited on the vm789 platform:

1. Opening or operating multiple accounts.
2. Using vm789 for money laundering or any illegal financial activity.
3. Attempting to obtain bonuses in a fraudulent manner.
4. Using software, bots, automation tools, or any other technical means to gain an unfair advantage.
5. Attempting to influence game outcomes by colluding with other players.
6. Attempting to hack or gain unauthorized access to vm789's systems.
7. Opening an account using a false identity or another person's information.
8. Harassing, threatening, or insulting vm789 staff.

vm789 gives the highest priority to the protection of users' personal information. Our platform uses SSL encryption technology to keep your information secure.

Details on how your personal information is collected, stored, and used can be found in our Privacy Policy.

• Your information is not sold to third parties.
• Information may be provided to authorities in cases of legal obligation.
• Documents required for account verification are stored securely.
• To request access, correction, or deletion of your data, please contact support.

vm789 believes in responsible gaming and advises all players to play safely and in a healthy manner.

• If you feel that gaming is having a negative impact on your daily life, take a break.
• You can set deposit limits, betting limits, or self-exclusion on your account.
• Minors may not use this platform — for users aged 21 and over only.
• Never borrow money or use funds needed for daily living to place bets.

For more information, visit our Responsible Gaming page.

vm789 may temporarily suspend or permanently cancel your account in the following circumstances:

• If any clause of these terms is violated.
• If fraudulent or suspicious activity is detected.
• If identity verification fails or false information is provided.
• If proof of being a minor is found.
• For legal or regulatory reasons.

You may also voluntarily close your account at any time. In that case, please contact support. Available balances can be withdrawn before account closure, unless they are related to fraudulent activity.

vm789 accepts no liability in the following cases:

• Losses caused by internet disconnection or technical failure.
• Any damage caused by viruses or malware on your device.
• Delays or losses caused by third-party service (payment gateway) failures.
• Account loss resulting from your login credentials falling into someone else's hands.
• Taxes or other legal obligations related to money earned or lost through gaming.

For any claim against vm789, the maximum compensation is limited to the amount you deposited in that specific transaction.

vm789 reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• Registered users will be notified via their registered email or through account notifications.
• For significant changes, at least 7 (seven) days' notice will be given.
• Continued use of the service after changes have been made will be considered acceptance of the new terms.
• If you do not agree to the new terms, you may request to close your account.

The latest effective terms will always be available on this page. Older versions will no longer apply.

If you have any questions, complaints, or disputes regarding these terms, please contact the vm789 support team first:

• 24/7 Live Chat Support (in Bengali)
• [email protected]

After receiving a complaint, vm789 will make every effort to resolve it within a reasonable time. In settling disputes, vm789's system logs, transaction records, and game data will be considered the final evidence.